Business and management vision: a visit by MBA students to the Sheraton Sopot Hotel under the Project and Portfolio Management model
On May 17th, together with the 16th MBA Cohort, we had the pleasure of visiting the Sheraton Sopot Hotel as part of the “Applying Project and Portfolio Management Methodologies for Business Strategy Execution” module. The General Manager of the Hotel, Mr. Mariusz Paszkiel, accompanied by Mr. Radosław Kacprzak, Rooms Division Manager, provided us with an insightful tour of this iconic property, situated in the historic and picturesque town of Sopot.
We were able to witness first-hand how an unwavering commitment to creating an unforgettable guest experience is deeply ingrained in the hotel’s day-to-day operations. Our hosts showcased a standard room and an apartment suite, conference facilities, the luxurious spa zone, and several unique spaces within the hotel, offering us a glimpse into the refined ambiance and exceptional standards that define Sheraton Sopot.
Following the tour, Mr. Paszkiel and Mr. Kacprzak shared valuable insights about the hotel’s organizational structure and its operation as a distinguished, locally managed entity within the globally recognized Marriott International portfolio. We gained a deeper understanding of what sets the Sheraton brand and Marriott International apart in the competitive landscape of hospitality, from the personalized approach to guest relations to the meticulous attention to detail in every aspect of service.
The session also highlighted the fundamental strategic principle that guides Sheraton’s operations: prioritizing the customer and their needs above all else. This customer-centric mindset lies at the heart of the brand’s strategy and its successful execution, serving as a powerful example of how world-class hospitality can drive both business growth and customer loyalty. We also learned about the Marriott Bonvoy Loyalty Program, an integral part of the company’s customer engagement and retention strategy. Additionally, Mr. Kacprzak elaborated on how the hotel’s marketing initiatives enable Sheraton Sopot to maintain a competitive edge and continuously exceed guest expectations.
This visit was not only an inspiring and informative experience for our MBA students but also a prime example of how effective project and portfolio management practices can be seamlessly integrated into strategic business execution within the hospitality industry. We extend our thanks to Mr. Mariusz Paszkiel and Mr. Radosław Kacprzak for their warm hospitality and for sharing their expertise with us. We are confident that this visit will serve as a strong foundation for future collaboration between Sheraton Sopot and our MBA program. We would also like to express our special thanks to Mr. Mateusz Dobrzyński from the Promotional Organization Office of the Gdańsk University of Technology Faculty of Management and Economics for his invaluable support in organizing this memorable visit.
