Head of Strategy and Innovation, Very Human Services. Advisor, service designer, strategist, entrepreneur with 20 years of experience. Focused on strategic development projects related mainly to service management based on innovation and design (a.o. the concepts of Human-Centred Design, Open Innovation and Value Co-creation), both for private and public sector. One of the pioneers of Design Thinking and Service Design movement in Poland. The founder of Very Human Services – design & research consultancy, the co-founder of Service Design Poland – service innovation think-tank.